Job Description

Annual Compensation Range: $40,000 - $60,000 

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Salary: $40,000.00 - $60,000.00 per year

Benefits

Health Insurance

Paid Holidays

Base Salary with Commissions 

Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Weekends Off

Holidays Off

Career Development & Growth

Team Building Activities

Hands On Training

Performance Bonuses

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products.
• Prospecting and generating new business through leads & referral sources.
• Generating insurance quotes.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Requirements

• A Property & Casualty license is preferred but will train good individual.
• No insurance experience required but must be willing to learn