Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers at the beginning for this position.

Salary: $2,400.00 - $5,000.00 per month

Benefits

Any benefits you could potentially offer such as:

• Paid vacation 
• Paid time off 
• Group life insurance
• Short term disability
• Growth opportunity 
• 401(K) Retirement Plan coming soon!*

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses, and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Ask each customer for referrals and explain our referral program.
• Provide customers with additional information about new products and services.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.

Requirements

• Bilingual (Spanish) 
• Ambitious professional who is motivated by opportunity for advancement 
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru, and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Excellent Communication/interpersonal skills.
• Must be highly self-motivated.
• Career-minded vision.
• A Property & Casualty license is preferred but will train a good individual.