Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary: $26,000.00 - $45,000.00 per year

Benefits

• Base Salary with Commissions 
• Bonus Opportunities
• Paid Time Off (PTO)
• Paid Holidays
• Career Development & Growth
• Hands On Training

Responsibilities

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Provide exceptional customer service.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Educate customers with additional information about new products and services.
• Ask each customer for referrals and explain our referral program.

Requirements

• Be able to obtain or currently possess a Property & Casualty insurance license.
• Ability to obtain or possess an active Life & Health Insurance license.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Bilingual, fluent in both English and Spanish is beneficial.